OT: Hope nobody bought vids from mlb.com

by hometownboy on Nov 10, 2007 4:49 PM PST

Apparently mlb.com changed their digital video service, and due to the change in DRM, now videos purchased in the past are no longer playable without some kind of hacking.

Story here: http://www.boingboing.net/2007/11/07/mlb-rips-off-fans-wh.html

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Re: OT: Hope nobody bought vids from mlb.com

That's probably why I got the e-mail below from mlb.com earlier this week:

Dear Valued Customer,

It has come to our attention that a small subset of our MLB.com Digital Download customers are unable to access and watch certain games that they purchased prior to 2007. MLB.com is committed to ensuring that all non-functioning MLB.com Digital Downloads that were previously purchased are again made available at no additional cost to our customers.

If you are unable to view any MLB.com Digital Download game that you purchased prior to 2007, please contact MLB.com Customer Service by either (1) sending an e-mail to customerservice@website.mlb.com listing the games that are no longer accessible, or (2) by calling 1-866-800-1275 to speak to a representative.

We will then send you an e-mail containing information on how to re-download and access these games. Please note that all Regular Season games will be available, in the originally purchased format, and all Postseason games will be made available, in the same format currently used on mlb.com/downloads.

We regret any inconvenience, and value your continued support.

Sincerely,
MLB.com

by 2X2L on Nov 11, 2007 12:41 PM PST reply actions