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Around SBN: 2011 In Extreme Home Runs

Giants Ticket Office Weasels

by Cleophus on Jul 20, 2006 3:48 PM PDT

Earlier this year I picked up 4 Club Level Infield (face value $62/each) tickets for me and some friends for the Tues. 4/11 game vs. Houston. This game was rained out and my friends and I were unable to attend the scheduled make-up game. I was told that I would be able to exchange these tickets for tickets of similar value to a future game this year.

So I went to the ticket office on Tuesday, to try and exchange these tickets for the Friday 9/8 game vs. SD. I know that they charge more for weekend games and I was prepared to pay for any difference; in fact, I was reminded of this by the gentleman who helped me before he looked into the exchange. This gentleman was able to do the exchange at no extra cost, telling me that we were getting a deal, since Friday games are priced higher than Tuesday games. I was very appreciative and thanked him for his help.

But when I got back to my office, I noticed that these new tickets were for Club Level Outfield seats. Even though for a Friday night game, the face value of these seats is $4 per ticket less than that of the tix I traded in.

I called the Giants to see what could be done, and was told that they will not refund the difference. They told me that they were essentially doing me a favor by getting me a Friday night game and that the difference in face value is immaterial.

So I can either hold on to the tix I have (and eat a $4 per ticket premium) or try again to exchange the tix for a Mon-Thurs. game, for Club Level Infield seats.

Whatta pain in the ass, whatta bunch of weasels.

This FanPost is reader-generated, and it does not necessarily reflect the views of McCovey Chronicles. If the author uses filler to achieve the minimum word requirement, a moderator may edit the FanPost for his or her own amusement.

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Comments

They're already screwing you

by making you watch our team. $4 extra is just icing.

Commence fire sale!

by nostocksjustbonds on Jul 20, 2006 3:51 PM PDT reply actions

Re: They're already screwing you

How true. :-)
I feel like maybe I'm overreacting to $32, but this really doesn't help the way I feel about the weasels running "my" Giants.

by Cleophus on Jul 20, 2006 3:59 PM PDT up reply actions

Re: Giants Ticket Office Weasels

Please buy season tickets!

No wait, you HAVE TO BUY season tickets. For two years. To see one exhibition game.

How could you not love these guys?

I use my hand, to wipe my tears.

by McPeePee on Jul 20, 2006 4:01 PM PDT reply actions

Re: Giants Ticket Office Weasels

This won't be popular as it sounds like I'm sticking up for the big guy, but I think it was decent of them to do any exchange at all. Unless I'm not understanding correctly, you ended up with tickets to a game you didn't/couldn't use, but didn't return them to the Giants in advance of that game so they could sell them someone else. They, in essence, gave you tickets to another game and ate the tickets you couldn't use. Seems pretty accomodating to me, even if you ended up with seats were worse.

I think a lot of businesses would have said "Oh well and not tried to do anything." As much as we malign the organization, I've found them to be pretty damn customer-focused.

Series update: only four wins away from Pads sweep.

by Goofus on Jul 20, 2006 4:02 PM PDT reply actions

Re: Giants Ticket Office Weasels

They are a lot more customer-focused then they were pre-Pac Bell, and certainly pre-Magowan. But allowing people to use rain checks for any game (and not just the rescheduled make-up game) is a standard procedure and not something that the Giants should be congratulated for. A policy of trading rain checks for the best available tickets of equal or lesser value is a fair one, but of course, the ticket rep should have pointed out exactly what he was doing, and not acted like he was doing him a favor by giving him less valuable tickets.

Still, the fact that they're willing to exchange the tickets that he did get for similar tickets to the ones he originally had keeps this from being a completely awful story. Annoying, though.

"Robb Nen is going to get you" - Benito Santiago to Chipper Jones, 10/7/02

by Pants Man on Jul 20, 2006 4:16 PM PDT up reply actions

Re: Giants Ticket Office Weasels

The tickets couldn't have been exchanged in advance, as the rainout on 4/11 wasn't announced until just a couple of hours before game time. (Some of my first posts on McC were mad pregame begging for someone to trade tix with for the makeup game. :-)

They did not eat any tickets, but made a swap.... I don't think that other baseball teams would have not tried to do anything about a customer holding tickets to a rained-out game. I certainly hope not!

I do appreciate that they are open to a swap, but I kinda feel that I've been sold a bill of goods and been told 'tough crap' when I called them on it.

by Cleophus on Jul 20, 2006 4:38 PM PDT up reply actions

Re: Giants Ticket Office Weasels

When was the make-up game? That's the game I'm saying they "ate" the tickets on by taking yours back after the fact.

Series update: only four wins away from Pads sweep.

by Goofus on Jul 20, 2006 4:53 PM PDT up reply actions

Re: Giants Ticket Office Weasels

The makeup game was Thurs. 4/13, two days later. Neither I nor my friends were able to attend that game.

by Cleophus on Jul 20, 2006 5:01 PM PDT up reply actions

Re: Giants Ticket Office Weasels

That's what I meant by them eating the tickets. Those seats ended up empty because you were unable to use them. What I'm saying is that some other businesses would have told you to go gargle. Refunds or exchanges on something that can't be turned around and sold to someone else are, by nature, pretty generous when it's not an error or service issue from the provider.

Series update: only four wins away from Pads sweep.

by Goofus on Jul 20, 2006 5:14 PM PDT up reply actions

Re: Giants Ticket Office Weasels

Ooooo, "Club Level". Would you like some cheese with that whine?

Just kidding, that's whack, any Padres related game should be at minimum 10% discount and if the Padres are actually ahead of the Giants in the standings the discount should double.

"I want to dip my balls in it." Louie

by MeSoKrabby on Jul 20, 2006 4:41 PM PDT reply actions

Re: Giants Ticket Office Weasels

Club Level!? I wanna dip my BALLS in it.

Go home, Benitez. Go home.

by Brother Bummer on Jul 20, 2006 4:43 PM PDT up reply actions

Re: Giants Ticket Office Weasels

A nice camembert or maytag bleu, please. :-)

I feel like an idiot, spending $62 on a freakin' BASEBALL game. But the friends like the cachet of the "Club Level" distinction... and we all like the fact that there is no 7th-inning last call for booze on the Club Level!

by Cleophus on Jul 20, 2006 4:47 PM PDT up reply actions

Re: Giants Ticket Office Weasels

Two words: hard liquor.

Go home, Benitez. Go home.

by Brother Bummer on Jul 20, 2006 4:52 PM PDT up reply actions

Re: Giants Ticket Office Weasels

That's why my seats are in Lower Box; much better value and only four rows behind the hoy paloy in Field Club. They cost me $35 a ticket, although the Giants charge more for single game.

Series update: only four wins away from Pads sweep.

by Goofus on Jul 20, 2006 4:55 PM PDT up reply actions

Re: Giants Ticket Office Weasels

Good move!

For years, I was part of a group that shared Arcade seats. $28 for the seats farthest from home plate in the stadium. Glorified bleacher seats.

I don't think too good. :-)

by Cleophus on Jul 20, 2006 5:04 PM PDT up reply actions

Re: Giants Ticket Office Weasels

I sat in the Arcade for the first timie this year in what could other wise be described as a sardine can. I hated it.

"I want to dip my balls in it." Louie

by MeSoKrabby on Jul 21, 2006 7:38 AM PDT up reply actions

Re: Giants Ticket Office Weasels

That would be "hoi polloi"

Waiting for Travis, Nate, Marcus, and Nick P.

by Lyle @ McCovey Chronicles on Jul 21, 2006 7:18 AM PDT up reply actions

Re: Giants Ticket Office Weasels

You spell it the Hawaiian way. I'm a mainlander. :-)

Series update: only four wins away from Pads sweep.

by Goofus on Jul 21, 2006 8:12 AM PDT up reply actions

Re: Giants Ticket Office Weasels

Either way you spell it the hoi polloi certainly can't afford seats starting at $68.

Maybe you meant to say the aristocrats? in Field Club

Once the band moves over there will be enough room on the Feliz-Wagon for all

by noahthek on Jul 21, 2006 11:45 AM PDT reply actions

Re: Giants Ticket Office Weasels

I gagged on that one. I think I meant "hob nobbers" since we're not supposed to tell the Aristocrats joke here.

Series update: only three wins away from Pads sweep.

by Goofus on Jul 21, 2006 1:35 PM PDT up reply actions

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